Draft template. Fill in the bracketed details and have this reviewed by someone qualified before you publish it — this is a starting point, not legal advice.

Privacy Policy

Last updated: [DATE]

This Privacy Policy explains how [BUSINESS LEGAL NAME] ("SiteWorks," "we," "us") collects and uses information through our support portal at siteworks.cc and the support tools we place on websites we manage.

Information we collect

Information you give us: your name, email, phone number, the website involved, and the details, screenshots, or files you include in a support request.
Information collected automatically: when you submit a request or use the on-site widget, we record technical context such as the page URL, page title, browser, device type, screen size, and the date and time — to help us diagnose the issue.
Account information: for website owners, the email and credentials used to sign in to the owner portal.

How we use information

To receive, respond to, and resolve your support requests.
To communicate with you about your ticket, including confirmation and status emails.
To operate, secure, and improve our support and website-management services.

How we share information

We do not sell your personal information. We share it only with service providers that help us operate the portal (for example, our hosting and database provider, [SUPABASE/HOSTING PROVIDER], and our email provider, [EMAIL PROVIDER]), and when required by law. Website owners can see support requests relating to the specific websites assigned to their account.

Data storage & security

Support data is stored with [HOSTING/DATABASE PROVIDER]. We use access controls and encryption in transit to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

We keep support tickets and related information for as long as needed to provide our services and for [RETENTION PERIOD], after which they are deleted or anonymized.

Your choices

You may request access to, correction of, or deletion of your personal information by emailing [email protected]. Depending on where you live, you may have additional rights under laws such as [APPLICABLE LAWS, e.g. GDPR / CCPA].

Children's privacy

Our support portal is intended for business communications and is not directed to children under [AGE]. [Add any additional statement appropriate to your situation.]

Changes

We may update this policy from time to time. Material changes will be posted here with a new "Last updated" date.

Contact

Questions about this policy? Email [email protected] or write to [BUSINESS MAILING ADDRESS].